All the prices here include GST and are in Australian Dollar.
We accept payment via paypal and direct bank transfer. The direct bank transfer is for Australian customers only.
If you chose to use direct bank transfer, then your payment needs to be made within 4 days after you submit your order. Please use your order number as the reference when transfer your payment. We will not send your item out until your payment is cleared into our bank account.
Shipping and InsuranceFree Registered mail shipping (with tracking number) for all customers. Please contact us if you need express post or insurance(additional charge will be applied).
Import Taxes and DutiesYou are responsible for import taxes and duties your country's government imposes. We have no control over these. Please check your country’s policies before purchasing. The buyer carries full responsibility.
Return Policy:100% Satisfaction Guaranteed - if you are not happy with your purchase, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return the product. You need to return your item in its original condition within 14 days after receiving our return instructions for a full refund. If you bought opal rough/rubs from us, Please carefully study your purchase before cutting. However if you touch any piece, you are excepting ownership and return is not accepted. Thank you for your support.
Privacy:Great Eastern Opal online shop is a secured website, which means that your information is private when it is sent to our site. Your personal details are kept highly confidential and are used only to process your orders.